Questions, answered.
Everything people ask us most — about the products, what goes in them, and getting your order. If yours isn't here, write to us and a real person will answer.
The products
What we make, and how to choose.
What does LIVS actually make?
Over 40 products across five formats — gummies, capsules, tablets, powders and softgels — covering everyday multivitamins, sleep, energy, immunity, digestion, beauty and performance.
We started with gummies and they're still what we're best known for, but the range has grown well past them. See everything.
How do I pick the right product for me?
Start with the goal rather than the ingredient. Every product is tagged to one — energy, sleep, immunity, digestion, hair, skin & nails, focus & mood, strength — so you can see the three or four that do the job instead of reading forty labels.
Shop by goal, or write to us and we'll point you at the right one.
Can I take more than one LIVS product at a time?
Yes, and most people do. The usual pattern is a daily multivitamin plus one or two products for a specific goal.
Where products overlap on the same nutrient, check the labels so you're not doubling up on the same thing — and if you're not sure, ask us or your doctor.
Are gummies just for kids?
No — most of our gummy customers are adults. People choose them because they're easier than swallowing a capsule, easier to remember, and easier to keep taking. The supplement you actually enjoy is the one you'll still be taking in three months.
We do make a children's multivitamin and a kids' Omega 3, and those are formulated specifically for children.
Are they safe for children?
Our kids' products are made for children, and we recommend checking with your child's pediatrician before starting any supplement.
Adult formulas are dosed for adults — don't give those to a child without medical advice.
I'm pregnant, nursing, or on medication. Can I take these?
Ask your doctor first. Supplements can interact with prescription medication, and dosing during pregnancy and nursing is a conversation for a professional who knows your history — not for a website.
These products are not intended to diagnose, treat, cure or prevent any disease.
Ingredients and quality
What goes in, and what never does.
What makes LIVS different from other supplement brands?
We make our products ourselves. Most supplement brands hand a formula to a contract manufacturer and put their label on whatever comes back — we own the whole process, from formulation to manufacturing to packing and shipping.
That's the real difference: nothing gets outsourced, so nothing gets quietly changed.
Do your gummies contain gelatin?
No. Our gummies are gelatin-free — we use fruit pectin and tapioca instead, which gives the same texture without anything animal-derived in the base.
Are LIVS products vegetarian?
Our gummy base is plant-based — pectin and tapioca, no gelatin.
A few products across the wider range are not vegetarian, because of what's in the formula rather than the base. Marine collagen is the clearest example. The ingredients panel on each product page is the authority — check it there, and write to us if anything is unclear.
Do you use artificial colours or flavours?
No. Colour comes from fruit and vegetable concentrates, and flavour from natural sources. No artificial preservatives either.
Are they gluten-free? Kosher? Halal?
Our gummies are made gluten-free, and are kosher and halal certified. They're also non-GMO.
Formulas differ across the range, so for a specific allergen on a specific product, the label on that product page is what counts.
Are the products tested?
Yes. Everything is made to cGMP standards in our own facility and third-party tested. If you ever want to see documentation for a particular batch, ask us.
How should I store them, and how long do they last?
Somewhere cool and dry, out of direct sunlight, with the lid closed. Gummies in particular don't like heat — a hot car or a sunny windowsill will soften them.
The best-by date is printed on the bottle.
Orders and delivery
Shipping, tracking, and where we ship.
Do you offer free shipping?
Yes — shipping is free on every order. No minimum, no threshold, nothing added at checkout.
How quickly will my order ship?
Orders leave our U.S. facility within 1 business day (Monday to Friday, excluding holidays). Orders placed at the weekend go out the next business day.
Once it ships, most deliveries arrive within 3–5 business days depending on where you are. Full detail on the shipping page.
Will I get tracking?
Yes. As soon as your order ships we email you a tracking link so you can follow it the whole way. You can also see your orders any time in your account.
Do you ship internationally?
This site ships within the United States only.
LIVS is sold in a number of other countries through local partners, so if you're outside the US, write to us and we'll point you to where you can buy locally.
Where else can I buy LIVS?
You'll find some of our range on Amazon, but not all of it — the full catalogue lives here, and buying direct is where the pricing and the subscription discount are best.
Saving money
Bundles, subscriptions and offers.
What's the cheapest way to buy?
Two ways, and they stack with free shipping:
- Buy more, save more — buy any 2 bottles and save $10, buy any 3 and save $20. It applies automatically at checkout, mix and match across products.
- Subscribe — save 15% on every order, with free shipping included.
How does a subscription work?
Choose Subscribe on any product page and it ships on the schedule you pick, at 15% off with free shipping.
You can skip a delivery, change the date, pause or cancel at any time from your account — no phone call, no waiting on anyone.
Do you have a discount for new customers?
Yes — join the email list and we'll send you a welcome offer, plus early access when something new launches.
Returns and support
If something isn't right.
What if I don't like it?
You're covered by our 30-day money-back guarantee. Contact us within 30 days of receiving your order and we'll arrange the return and refund it.
The full terms are on the refund policy page.
My order arrived damaged or wrong. What now?
Tell us straight away and include a photo if you can — contact us here. We'll sort out a replacement or a refund. You won't be asked to pay to fix our mistake.
How do I cancel or change an order I just placed?
Write to us immediately. Orders leave within one business day, so there's a short window — if we catch it before it ships we can change or cancel it, and if we don't, the 30-day guarantee has you covered.
How do I reach a human?
Through the contact page. It reaches the team in Weston, Florida — the people who actually make the products, not an outsourced desk.
Still stuck?
Write to us and you'll hear back from the team in Weston, Florida — the same people who make the products.
